Return | Refund | Exchange Policy

At yuvathi.co.in (Yuvathi Bridal Destination), every product is carefully inspected and quality-checked before shipping.

As a small business, we accept returns only for damaged or defective products.

Return Eligibility

To qualify for a return:

• Product must be damaged or defective at delivery
• A 360° parcel opening video is mandatory

Video Requirements:

• Must start from sealed, unopened package
• Must be one continuous shot
• Must clearly show:
  • Unopened parcel
  • Opening process
  • Product condition

Important Conditions:

• Tampered or staged videos will be rejected
• Previously opened or repacked parcels = invalid claim
• Invalid claims will not receive any response

Return Conditions

• Product must be in original condition
• Must include:
  • Tags
  • Original packaging
• Request must be raised within 24 hours of delivery

👉 Return eligibility is strictly dependent on valid video proof

Non-Returnable Cases

Returns or exchanges will NOT be accepted for:

• Change of mind
• Personal dislike
• Size / fitting issues
• Colour or style preference
• Any reason other than genuine damage or defect
• Incorrect or outdated address
• Invalid address (PO Box, etc.)
• Delivery failure after 3 attempts
• Refused delivery
• Used products
• Sizes already confirmed via WhatsApp

How to Request a Return

1. Contact within 24 hours via:
   • Email: support@yuvathi.co.in
   • WhatsApp: 78458 53052
     (Calls will NOT be accepted)

Provide:

• Order ID
• 360° opening video (mandatory)
• Problem description

2. Once approved:

• You will receive return instructions

3. Refund Method (Important):

• Only Coupon Credit will be issued
• Validity: 30 days

Prepaid Orders:

• Full amount as coupon credit

COD Orders:

• Coupon after deducting ₹120 handling charges

4. If no response:

• Request is not approved
• Due to policy mismatch

5. Returns accepted only via:

• Official Email
• Official WhatsApp

6. False or misleading claims = Strict Rejection

Exchange Eligibility

Exchange is approved only if:

1. All mandatory proofs submitted
2. Request raised within 24 hours
3. Contact via:
   • WhatsApp / Website inbox only
     (Calls not accepted)

Exchange Conditions

• Return + reshipping charges = Customer responsibility
• If size unavailable:
  • Choose alternative product
  • Pay price difference (if any)

Important Rules

• Products sent without approval = Rejected
• No eligibility for:
  • Return
  • Refund
  • Exchange
• Such items can be sent back only if:
  • Customer pays reshipping charges

👉 This is a goodwill gesture, not a policy obligation

Special Case

If Yuvathi Bridal Destination confirms:

• Wrong product sent

👉 Appropriate action will be taken as per policy